FAQ


Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via info@saltylocals.com.

 

HOW DO I CARE FOR MY TOWEL?

Wash your towel using cold water separately. Do not use bleach or fabric softener, air dry or tumble on low. Your new towel will feel softer after washing.

HOW WILL TAX BE CALCULATED?

Orders shipping to California will be charged sales tax.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

If the items you are order are in stock, your order will be dispatched the next business day. During sale events there may be delays on your order being shipped out.

CAN I SHIP TO A PO BOX?

We cannot ship to PO Boxes, APO or Hotels.

CAN I CHANGE MY ORDER?

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.

HOW CAN I TRACK MY ITEM?

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order. All orders within the USA are sent via USPS Priority and take 3-5 business days to arrive. If you select our Express Courier service, your order will be shipped with either UPS or Fedex and take 1-2 business days to arrive.

All orders outside of the USA are shipped via our International Courier and take 7-14 business days to arrive. Once your order arrives in your country, it will be handed to your local postal service and you will be able to track your order in more detail with them.

WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?

Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Salty Locals is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

WHAT CURRENCY IS USED ONLINE?

All prices are charged in USD.