Returns


Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Additional non-returnable items:

Stickers

Sale items

 

To complete your return, we require a receipt or proof of purchase.

 

Please email returns@saltylocals.com with subject "ATTN: RETURNS." In the email, include your 1) order number, 2) the items you would like to return and 3) why you would like to return/exchange the item/s. Someone will get back to you within 2 business days with a Return Authorization number.

Please do not send any returns without first receiving a Return authorization number.

Please send any accepted returns to 1234 S Dixie Hwy #127 Coral Gables, FL 33146, along with the original receipt emailed to you. Please write your Return Authorization Number provided to you. Please circle or highlight the item being returned and on the back please specify as to why you'd like a return. A full refund minus a 10% restocking fee for the product being processed will be given. 

  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@saltylocals.com.

 

Sale Items and Stickers (if applicable)

Only regular priced items may be refunded or exchanged. Sale items and Stickers are final sale and cannot be refunded or exchanged.

  

Shipping

To return your product, you should mail your product to:

1234 S Dixie Hwy #127 Coral Gables, FL 33146

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If we receive a package with no printed email receipt, we will email you regarding your package. If we do not hear from you within 5 business days, your order will be subject to a 50% restocking fee and you will be refunded 50% of your original order. 

 

 

International Shipping

All items being purchased internationally from Salty Locals are subject to a customs fee per item.

International items being returned as unclaimed are refundable up to 80% of your original order total.