Returns


 

Returns & Exchanges
We have a 14 day return policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Unwashed and unused items in their original condition may be returned or exchanged once approved by our Customer Service Team within 14 days of order receipt.

Additional non-returnable items:
Sale items
Stickers

To complete your return, we require a receipt or proof of purchase.

Please send any returns or exchanges to address provided by our customer service team, along with the original receipt emailed to you. Please circle or highlight the item being returned / exchanged, and on the back please specify as to why you'd like a return or exchange. If an exchange, please indicate what variant you would like to exchange for. If we do not have the variant you would like exchanged for, a full refund minus a 10% restocking fee for the product being processed will be given. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@saltylocals.com.

Sale items and International orders (if applicable)
Only regular priced items may be refunded, sale items and international orders cannot be refunded and are final. 

Exchanges (if applicable)
We only pay for shipping on items both ways if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@saltylocals.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If we receive a package with no printed email receipt, we will email you regarding your package. If we do not hear from you within 3 business days, your order will be subject to a 50% restocking fee and you will be refunded 50% of your original order.