Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Please note that we only offer returns on "change of mind" goods, if the item has been unopened, unwashed, unused and in their original packaging at the shipping cost of the purchaser.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please email email@example.com with subject "ATTN: RETURNS." In the email, include your 1) order number, 2) the items you would like to return, and 3) why you would like to return the item/s. Someone will get back to you within 2 business days with a Return Authorization number.
Please do not send any returns without first receiving a Return authorization number.
Please send any accepted returns, along with the original receipt emailed to you. Please write your Return Authorization Number provided to you. Please circle or highlight the item being returned, and on the back please specify as to why you'd like a return. A full refund minus a 10% restocking fee for the product being processed will be given.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
As Salty Locals is not liable for the loss of an item being returned we recommend using a trackable shipping service or purchasing shipping insurance.
All pricing worldwide is in USD. Orders shipping to a Florida address are subject to sales tax calculated by the shipping address. Salty Locals reserves the right to change pricing at our discretion and without notice. Salty Locals Online uses IP Address based Geo-Location to show location based pricing and charges. This affects currency selection and taxes. Transactions not completed naturally, either by design or by mistake, Salty Locals reserves the right to cancel the order or charge the excess due to the result of the scenario.
CHANGES TO YOUR ORDER
Yes. Please email email@example.com to cancel or modify your order before it ships. Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email.
We do not ship to P.O. Boxes. Your order will be dispatched within two business days. Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with the shipper. No refunds or replacements will be given for products missing or damaged in transit. Please enter your shipping address correctly as once it has been received we can't alter the address and you will be charged the standard applicable postage rate to resend. If the product was marked with 'pre-order' your item will ship automatically when in stock and you will be sent tracking emails on the day of dispatch. Country of outlet is USA.
Customers are responsible customs charges if applicable.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If the items you are order are in stock, your order will be dispatched within 4 business day. During sale events there may be delays on your order being shipped out.
HOW WILL TAX BE CALCULATED?
Orders shipping to Florida will be charged sales tax.
CAN I SHIP TO A PO BOX?
We cannot ship to PO Boxes, APO or Hotels.
CAN I CHANGE MY ORDER?
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email. Orders are usually dispatched within 2 working days.
HOW CAN I TRACK MY ITEM?
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order. All orders within the USA are sent via USPS Priority and take 3-5 business days to arrive. If you select our Express Courier service, your order will be shipped with either UPS or Fedex and take 1-2 business days to arrive.
All orders outside of the USA are shipped via our International Courier and take 7-14 business days to arrive. Once your order arrives in your country, it will be handed to your local postal service and you will be able to track your order in more detail with them.
WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Salty Locals is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
WHAT CURRENCY IS USED ONLINE?
All prices are charged in USD.
By accessing the website at https://saltylocals.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Salty Locals's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Salty Locals's website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Salty Locals at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Salty Locals's website are provided on an 'as is' basis. Salty Locals makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Salty Locals does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Salty Locals or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Salty Locals's website, even if Salty Locals or a Salty Locals authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Salty Locals's website could include technical, typographical, or photographic errors. Salty Locals does not warrant that any of the materials on its website are accurate, complete or current. Salty Locals may make changes to the materials contained on its website at any time without notice. However Salty Locals does not make any commitment to update the materials.
Salty Locals has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Salty Locals of the site. Use of any such linked website is at the user's own risk.
Salty Locals may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of California and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Your privacy is important to us.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfilment of those purposes.